Withdrawal to a wrong address

Our system initiates the withdrawal process as soon as you click Send.

If you’ve mistakenly withdrawn any assets to a wrong address, we are unable to locate the proper receiver of your funds and provide you any further assistance due to the anonymized nature of blockchain networks. If you have sent your coins to an incorrect address by mistake, and you know that this address belongs to another platform, you are suggested to contact the customer support of that particular platform.