Account Recovery Selfie Instructions

An Account Recovery Selfie is a photo of you, the account holder, holding your ID document and a handwritten note next to your face.

If you aren't able to login, you may be required to provide an selfie to recover access to your HolyTransaction account. 

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Below is a checklist for producing a proper selfie that can be accepted by our verification team:

1) ID requirements 

The details on the ID in the photo must be readable. They cannot be blurry or out of focus.

2) Note requirements 

The handwritten note must say: "HolyTransaction [current date]" and include:

• the current date
• your signature

Pay close attention when writing the handwritten note! If even one word is different on the note, the selfie may not be accepted. 

Be aware that in certain situations we may request that you write something specific on the handwritten note. Follow the instructions provided to you in your support ticket closely.